Last updated: November 2026

1. ABOUT THIS POLICY

This Privacy Policy explains how Cheil Worldwide Australia Pty Ltd (ABN 86 664 981 462) ("Cheil", "we", "us", "our") collects, uses, discloses and protects personal information submitted through this website, including our enquiry form.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or submitting an enquiry, you acknowledge that your personal information will be handled as described in this policy.

We may update this policy from time to time. The current version will always be available on this page, and the "Last updated" date above shows when it was last changed.

2. WHAT PERSONAL INFORMATION WE COLLECT

When you submit an enquiry, we collect:

• your first and last name

• your company name and job title

• your email address and phone number

• your state

• your industry

• any information you include in your message

When you visit this website, limited technical information may also be collected automatically, such as your IP address, browser type, device type, pages visited and the time of your visit. This is used in aggregate to understand how the site is used.

You can browse this website without telling us who you are, but we need your name and contact details to respond to an enquiry.

Please don't include sensitive information (such as health information) in your message. We don't need it to respond to your enquiry.

3. HOW WE COLLECT IT

We collect personal information directly from you when you complete the enquiry form, email us or call us. Technical information is collected automatically through the website platform when you browse the site. We hold personal information electronically, in our email systems and on the platforms used to run this website.

4. WHY WE COLLECT AND USE IT

We use your personal information to:

• respond to your enquiry and communicate with you about it

• provide quotes and information about renting Spatial Signage screens

• arrange delivery, installation and support if you go ahead with a rental

• manage our relationship with you and keep internal records

• understand how our website is used and improve it

• comply with our legal obligations

We won't use your personal information for unrelated purposes without your consent, unless permitted or required by law.

5. WHO WE SHARE IT WITH

We may disclose your personal information to:

• Samsung Electronics Australia Pty Ltd (SEAU), whose products are featured on this site, and its service providers, where needed to respond to your enquiry or deliver a rental. SEAU handles personal information under its own privacy policy, available at samsung.com/au/info/privacy

• installation, logistics and event partners who help us deliver screens and services to you

• related companies within the Cheil Worldwide group, including our regional office in Singapore and our head office in South Korea, which support and administer our business systems

• service providers who host this website, process form submissions and provide our email systems

• our professional advisers, such as lawyers and accountants

• government authorities or other parties where required or authorised by law

We don't sell your personal information.

6. OVERSEAS DISCLOSURE

Some of the recipients listed above are located, or store information, outside Australia. This includes South Korea and Singapore, and our technology service providers, which may store or process information in other countries, including the United States and countries in the European Union.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

7. DIRECT MARKETING

We won't send you marketing communications, such as newsletters or promotional offers, unless you have agreed to receive them or the law otherwise permits it.

Any marketing email we send will include a way to unsubscribe. You can also opt out at any time by emailing marketing@cheil.com.

8. COOKIES AND ANALYTICS

This website is built on and hosted by Framer, which may use cookies or similar technologies needed to run the site and provide basic, aggregated visitor statistics. We don't use advertising or remarketing cookies on this site.

You can set your browser to block or delete cookies. Some parts of the site may not work properly if you do.

Content embedded from other websites (such as videos) may be subject to that provider's own privacy and cookie practices.

9. THIRD-PARTY WEBSITES

This website may link to other websites that we don't control, including Samsung's. We aren't responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls on the systems that receive enquiries and limiting access to staff and providers who need it.

No website, internet transmission or computer system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

11. HOW LONG WE KEEP IT

We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law. Enquiry information is generally kept for up to two years after our last contact with you. Where you become a customer, we keep records for as long as needed to manage the relationship and meet our legal and record-keeping obligations. When information is no longer needed, we securely destroy or de-identify it.

12. ACCESSING AND CORRECTING YOUR INFORMATION

You can ask to access the personal information we hold about you, or ask us to correct it if you think it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below.

We will respond within a reasonable period, usually within 30 days. Requests are free to make, though we may charge a reasonable fee to cover the cost of providing access, and we will tell you before any fee applies. If we refuse a request, we will tell you why in writing, unless it would be unreasonable to do so.

13. MAKING A COMPLAINT

If you have a concern about how we have handled your personal information, please contact us using the details below with your name, contact details and a description of your concern. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992

14. CONTACT US

For questions about this policy, to access or correct your information, to opt out of marketing or to make a complaint, contact:

Cheil Worldwide Australia Pty Ltd
Upper Ground Level, 3 Murray Rose Avenue
Sydney Olympic Park NSW 2127, Australia
Email: marketing@cheil.com
Phone: (02) 9735 3400

If you would like a copy of this policy in another form, please contact us.